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Mediation is an informal problem-solving process in which the parties in dispute meet with the guidance of two skilled and impartial mediators, discuss the issues in dispute, identify options, consider solutions and work toward a mutually acceptable agreement. Mediation is free, confidential and can be organised quickly and easily.

Who can access mediation?

Mediation is available to residents, government departments, agencies and community organisations within the Yarra municipality. These services are provided by the Dispute Settlement Centre of Victoria (DSCV).

What disputes can be mediated?

These types of disputes can be mediated:

  • civil actions in court
  • neighbourhood disputes
  • organisational disputes (clubs and committees)
  • workplace disputes
  • planning and environmental issues
  • school disputes

Why choose mediation to resolve your dispute?

Mediation is useful because it:

  • saves you time, money and stress
  • can be arranged very quickly
  • is informal and confidential
  • allows you to have a say in the outcome
  • helps you to come up with practical solutions that work for all involved
  • can restore relationships

Do you have a dispute?

If you have a disagreement with someone you can contact the mediation coordinator at the Neighbourhood Justice Centre and find out how mediation can help resolve your dispute. Phone (03) 9948 8777.

What will happen when you phone or visit the NJC about mediation?

The NJC mediation coordinator will:

  • talk with you about your dispute
  • discuss possible ways you can resolve it yourself
  • provide information and/or referral
  • assess if your dispute is suitable for mediation
  • with your permission arrange mediation between you and the other person/s if suitable.

To make an appointment telephone 9948 8777 or visit the information desk at the Centre, 241 Wellington St Collingwood Monday to Friday, 9am to 5pm.




Aboriginal and Torres Strait Islander viewers are advised that this website may contain images and voices of people who have died.

Reviewed: 20/12/2017 © 2017 State Government of Victoria