Artwork: Goodie and Sofles, corner of Chapel and Johnston Street, Fitzroy

Solutions through mediation

Our Mediation services can help you find mutually agreeable solutions to the conflict you're having with someone.

Here's an example of issues that mediation can help resolve:

  • civil matters that have gone to court
  • trees, fences, noise and other issues
  • organisational issues (clubs and committees)
  • workplace issues
  • planning and environmental issues
  • school disputes

If the conflict you're in is very complex and involve groups of people and significantly adversely   affects many people, talk to our Crime Prevention (External link)team.

Mediation is free and confidential.

If you live outside the City of Yarra, contact the Dispute Settlement Centre of Victoria. (External link)


About mediation

Mediation helps people in dispute to find practical, mutually-agreed-to-solutions for a wide range of issues.

If you decide to use Mediation, you may also save yourself additional expenses, or from going to court to resolve the issue.

How it works

Our Dispute Assessment Officer (DAO) will:

  • talk with you about your dispute
  • discuss possible ways you can resolve it yourself
  • provide information and/or referral
  • assess if your dispute is suitable for mediation

If your issue is suitable for mediation, the DAO will arrange a meeting between you, the other person/s, and a mediator, to resolve issue face-to-face. This only happens with your permission.

Mediation—including a one-on-one meeting with the mediator, and a session with the other person—usually takes around 3 to 4 hours over a number of days.

Why mediation

Mediation can save you time, money and stress. Mediation is:

  • arranged very quickly
  • informal and confidential
  • a way to have a say in the outcome
  • about practical solutions that work for everyone.

About mediators

Mediators assist people resolve their dispute in a safe environment.

They don’t take sides, or decide who’s at fault and what the outcomes should be, and they are not investigators or law enforcers so they cannot order the other person to do anything.

Mediators are not legal advisers, but they can point in you in the right direction if you need legal help.

If you need other services as well as mediation, you Dispute Assessment Officer will organise our other services providers to talk to you.